Questions about our metal lanterns? We're here to help.

Get in touch with our team in Cairo. We're happy to answer questions about your order, our decorative lanterns, or anything else.

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Answers to Common Questions

How long does shipping take to Cairo and other areas?

We ship throughout Egypt. Standard delivery typically takes 5–7 business days within Cairo, and 7–10 business days to other governorates. We'll provide a tracking number once your order ships so you can follow its progress.

What's your return policy if an item arrives damaged?

If your lantern arrives damaged, please contact us within 48 hours with photos. We'll arrange a replacement or refund at no cost to you. We pack carefully, but we understand accidents happen in transit.

What payment methods do you accept?

We accept cash on delivery, bank transfer, and mobile wallet payments. Choose the option that works best for you at checkout. All payments are secure and straightforward.

Can I order a custom size or pattern for my lantern?

We'd love to discuss custom orders with you. Please contact us directly through this form with details about your request—size, pattern, or design ideas—and we'll let you know what's possible.

What if I receive the wrong size or item?

If there's an error on our end, we'll make it right. Contact us within 48 hours with details, and we'll send the correct item or arrange a return. We want you to be happy with your purchase.

Are your lanterns suitable as gifts for Ramadan?

Absolutely. Our metal lanterns with cutout patterns make thoughtful, decorative gifts for Ramadan celebrations, balconies, and new homes. They add warmth and traditional charm to any space.